Privacy Policy
At Fangda, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website and services. Please read it carefully.
01
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide to us when you interact with Fangda. This includes your name, email address, and other contact details when you create an account or fill out a form on our website. If you make a purchase, we also collect the payment and billing information necessary to complete your transaction. Where you choose to contact us directly, we retain any messages, enquiries, or feedback you send, along with any other information you decide to share with us in the course of that communication.
Information Collected Automatically
When you visit our website, certain technical information is collected automatically through your browser and device. This includes your IP address and approximate geographic location, your browser type, operating system, and device identifiers. We also collect data about how you navigate our website — such as which pages you visit, how long you spend on each page, and the website or link that referred you to us. This usage and clickstream data helps us understand how our site is being used and where we can make improvements to the user experience.
Information from Third Parties
From time to time, we may receive information about you from third-party sources, such as social media platforms, analytics providers, and advertising partners. This information is collected and shared by those third parties in accordance with their own privacy policies. We use it to supplement our existing understanding of our users and to deliver a more relevant and personalised experience across our website and communications.
02
How We Use Your Information
Fangda uses the information we collect for a range of purposes, all of which are directed at delivering and continuously improving the services we offer. We use your information to provide, operate, and maintain our website and services, and to process any transactions you initiate — including the sending of related notices such as receipts and order confirmations. Where you contact us directly, we use your information to respond to your questions, comments, and customer service requests in a timely and helpful manner.
With your consent, we may use your contact details to send you promotional communications about our products, services, and updates. We also analyse usage and browsing patterns across our website to better understand how our users engage with our content and to identify areas for improvement. We use information to detect, investigate, and prevent any fraudulent, unauthorised, or otherwise unlawful activity on our platform, and to fulfil any legal and regulatory obligations that apply to us. In all cases, we use only the minimum amount of information necessary to achieve the relevant purpose.
03
Sharing & Disclosure
Service Providers
We work with a number of trusted third-party vendors and service providers who assist us in operating our website and delivering our services. These may include payment processors, cloud hosting providers, email distribution platforms, and analytics services. Each of these parties is contractually obligated to keep your information confidential and to use it solely for the purpose of performing services on our behalf. They are not permitted to use your personal data for their own independent commercial purposes.
Business Transfers
In the event that Fangda undergoes a merger, acquisition, restructuring, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and before it becomes subject to a different privacy policy, and we will take reasonable steps to ensure your information remains adequately protected throughout any such process.
Legal Requirements
We may disclose your personal information where we believe in good faith that such disclosure is required by applicable law, regulation, or legal process — including, for example, in response to a court order or a request from a government authority. We may also share information where we determine it is necessary to protect the rights, property, or safety of Fangda, our users, or the general public, including for the purposes of fraud prevention and the detection of unlawful activity.
With Your Consent
Outside of the circumstances described above, we will share your personal information with third parties only where you have given us your explicit, informed consent to do so. You may withdraw that consent at any time by contacting us using the details provided in Section 11 of this policy, and we will act on your request promptly.
04
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather data about how our site is used. Cookies are small text files that are placed on your device by your browser when you visit a website, and they allow us to recognise you on return visits and to provide a more personalised experience.
We use several categories of cookies. Essential cookies are required for the website to function correctly and cannot be switched off without affecting your ability to use our services. Analytics cookies, such as those provided by Google Analytics, help us understand how visitors interact with our site over time, allowing us to make informed improvements. Preference cookies remember your settings and choices so that they persist across sessions. Marketing cookies enable us to deliver advertising that is tailored to your interests based on your browsing activity.
You have the right to control how cookies are used on your device. You may manage or disable cookies at any time through your browser settings or through any cookie consent tool we make available on our website. Please be aware that disabling certain categories of cookies — particularly essential ones — may limit or impair the functionality of our website.
05
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. When determining how long to keep your information, we consider factors such as the nature and sensitivity of the data, the potential risk of harm from its unauthorised use or disclosure, the purposes for which we process it, and our legal, regulatory, and contractual obligations.
Where you hold an account with us, we generally retain your account information for the duration of your account and for a reasonable period following account closure. This allows us to resolve any outstanding disputes, prevent fraud, and comply with our legal obligations. Once your personal information is no longer needed for any legitimate purpose, we will securely delete or anonymise it so that it can no longer be linked back to you.
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Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures designed to protect it against unauthorised access, disclosure, alteration, loss, or destruction. Our security practices include encrypted data transmission using HTTPS and TLS protocols, strict access controls that limit data access to authorised personnel only on a need-to-know basis, and regular security assessments and ongoing monitoring of our systems and infrastructure.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any relevant regulatory authorities as required under applicable data protection law, and we will take all reasonable steps to contain and remediate the breach as quickly as possible.
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Your Rights & Choices
Depending on your location and the data protection laws applicable in your jurisdiction, you may have a number of rights with respect to your personal information. You have the right to request access to the personal information we hold about you, and to receive a copy of that information in a clear and understandable format. You also have the right to request the correction of any inaccurate or incomplete information we hold, and the right to request deletion of your personal information in circumstances where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and no other legal basis for processing applies.
You may have the right to object to certain types of processing — including direct marketing — and to request that we restrict how we use your information while a complaint or query is being resolved. Where we process your information on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal. You may also have the right to data portability, meaning you can request that we provide your personal information in a structured, commonly used, and machine-readable format, and that we transfer it to another organisation where technically feasible. To exercise any of these rights, please contact us using the details provided in Section 11. We will aim to respond to your request within 30 days, though we may first need to verify your identity to protect your information.
08
Children's Privacy
Our website and services are not directed to, and are not intended for use by, children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately using the details in Section 11. Upon becoming aware of any such inadvertent collection, we will take prompt steps to delete the information from our records. If you are located in a jurisdiction where a higher minimum age threshold applies — for example, within the European Economic Area, where the relevant age under the GDPR may be up to 16 depending on the member state — we will comply with that higher requirement where applicable.
09
International Transfers
Fangda operates on a global basis, and as a result your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside. These countries may have data protection laws that differ from, and are in some cases less protective than, the laws applicable in your home jurisdiction. Where we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in a manner consistent with applicable data protection legislation. Such safeguards may include the use of Standard Contractual Clauses approved by the relevant authorities, binding corporate rules, or other legally recognised transfer mechanisms. By using our website and services, you acknowledge that your information may be processed in the countries and circumstances described in this section.
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Changes to This Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, the technologies we use, applicable legal requirements, or for other operational reasons. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by sending an email to the address associated with your account or by displaying a prominent notice on our website. We encourage you to review this page periodically so that you remain informed about how we collect, use, and protect your personal information.
Your continued use of our website and services following the posting of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the terms of the revised policy, you should discontinue your use of our services and, where applicable, close your account with us. We will not reduce your rights under this policy without your explicit consent.
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Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which Fangda handles your personal information, we welcome you to get in touch with us. Our team is committed to addressing your enquiries promptly, transparently, and in accordance with our obligations under applicable privacy law.